Procedures for Receiving and Resolution Complaints

A.FORMS OF COMPLAINTS

Service users may make complaints directly at the service provider's premises or indirectly via telephone (84.028.3997 1962) ; make a complaint in writing or by email : phuonganh@pacificexpressvn.com hoặc phatgiang@pacificexpressvn.com to the service provider regarding the services provided.

B. RECEIVING A COMPLAINT

The service provider, upon receiving the complaint from the service user, must issue a complaint receipt. The complaint receipt form may be made in writing or email and must clearly state the complaint content of the complainant and the request for complaint settlement

In case of non-receipt of a complaint, within five (05) working days from the date of receipt of the complaint, the service provider must send a written notice to the complainant and clearly state the reasons therefor. refuse to accept complaints.

C. RESOLUTION OF COMPLAINTS

When there is a complaint from the customer service department, the customer service department will contact the relevant departments to find out the cause and solution. In case of emergency, immediately submit it to the director

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